Shipping policy

Last updated: 20 July 2026

Order processing

Orders are normally prepared for dispatch within 1–3 business days after payment is accepted, excluding weekends and public holidays. Processing can take longer during peak periods, for unusually large orders, address checks or circumstances outside our reasonable control. If a material delay affects your order, we will contact you using the details provided at checkout.

Destinations, delivery estimates and charges

Available destinations, shipping services, charges and the current estimated delivery window are displayed at checkout before payment. Delivery dates are estimates rather than guarantees. Remote locations, peak periods, adverse weather, carrier disruption, customs processing and local delivery conditions can extend the delivery time.

Some Robert Golf products may be stored or fulfilled by third-party logistics partners and may ship from a country different from the customer's country. Orders containing several items may arrive in separate parcels and at different times.

Tracking

When tracking is available, it is sent by email after dispatch. Tracking can take several business days to update after the carrier receives the parcel.

Customs, duties and taxes

International orders can be subject to import duties, taxes, brokerage fees or other charges imposed by the destination country. Where these amounts are not collected at checkout, they are the recipient's responsibility. Robert Golf does not control customs assessments or processing times.

Address accuracy

Please check the recipient name, delivery address and contact details before completing payment. Email contact@robertgolf.com immediately if a correction is required. We cannot guarantee a change after fulfilment begins. Additional carrier or reshipping charges caused by an incorrect or incomplete address may be payable by the customer where permitted by law.

Delayed, lost or damaged parcels

If tracking has not updated for an unusual period, a parcel is marked delivered but cannot be located, or the parcel arrives damaged, contact us promptly with your order number. We will investigate with the carrier and provide an appropriate remedy where the parcel is confirmed lost or the goods arrive damaged.