Refund policy

Last updated: 20 July 2026

We want every Robert Golf order to arrive complete and as described. This policy explains how to request a cancellation, return, replacement or refund. It applies in addition to any rights that cannot be excluded under the consumer law applicable to you.

Change-of-mind returns

You may request a change-of-mind return within 30 days after delivery. Before sending anything, email contact@robertgolf.com with your order number and the item you wish to return. We will confirm eligibility and provide the correct return instructions and address.

To qualify, the item must be unused, complete, undamaged and returned with its original packaging, accessories, manuals and components. Items showing assembly, installation, outdoor use, impact marks, turf wear, cosmetic damage or missing parts might not qualify for a change-of-mind refund, except where mandatory law provides otherwise.

Do not send a return to the address printed on the parcel or to our business correspondence address unless we specifically instruct you to do so. Unauthorised returns may be delayed or impossible to identify.

Return costs

For an approved change-of-mind return, the customer is responsible for return shipping and any related carrier charges, unless mandatory law requires otherwise. We recommend using a tracked service and retaining proof of shipment. Original delivery charges are not refundable for change-of-mind returns, except where required by law.

Damaged, faulty or incorrect items

If an item arrives damaged, faulty, incomplete or different from what you ordered, contact us promptly—preferably within 7 days of delivery—with your order number and clear photographs or video of the item, packaging and shipping label. We will assess the issue and, where appropriate, arrange a replacement, replacement part, repair, refund or another remedy available under applicable law.

Nothing in this policy limits rights relating to goods that are not of satisfactory quality, not fit for purpose or not as described where those rights apply.

Cancellations

Contact us as soon as possible if you need to cancel or change an order. We can only guarantee a cancellation when fulfilment has not begun. If the order has already been dispatched, the return rules above apply.

Refunds

We will notify you after an authorised return is received and inspected. Approved refunds are sent to the original payment method, normally within 10 business days after approval. Your bank or payment provider may require additional time to display the funds. If more than 15 business days have passed since approval, email us.